BalkanTravel

Rules of confidentiality and processing of private information

We provide an online platform for clients to search and book Guides, Excursions, Transfers and other tours. services.
The website does not directly organize excursions / transfers and outdoor activities. The activity of the company is limited to booking and providing contact information to tourists and organizers of tourist services in accordance with the agreements agreed between them, thereby booking a service with them for their tourists.

Rules of the service for Users (Consumers of services)
There is no registration on the site, which allows you to select and book services without wasting time.

The search for the relevant Service Provider or Service (Guide, Excursions, carrier, etc.) on the site is carried out by the user.

When choosing the Service Provider or Service of interest, the user makes a request for the provision of this service by clicking the "Book" button.
 After entering his data for booking the service, the User pays for the service in the amount of 0-40% of the cost of the Service, as agreed.

To book the Service, the user must pay for the booking service within 24 hours. Payment is made using a payment gateway. Payment is possible using all available payment methods provided by the banking payment system - Visa, MasterCard, etc. credit cards.
Payment for the remainder of the Service is made by the User directly to the Service Provider. The possibility of paying the remaining part by credit card must be previously agreed with the Service Provider. Responsibility for accepting these funds and for providing the relevant reporting documents lies with the Service Provider.

In case of successful booking of the Service, the User undertakes to receive the booked service at the specified time (date, time, place) from the Service Provider.
 Free cancellation of the excursion / transfer booking is possible no later than 4 days before the agreed start time for the provision of services. In this case, the cost of booking the service is returned to the User in full. If there is a cancellation of participation in the tour within 4 days (96 hours) before the start of the tour, then the prepayment (paid advance) is not refundable.

By agreeing to the rules of the User Agreement, the User agrees that the Service is not a Service Provider and is not responsible for the improper performance by the Service Provider of its obligation.

All contact information provided by Users and Service Providers is used only for the provision of services within the framework of the service and is not provided to third parties.

The Service may block access to the User or the Service Provider if they violate the rules of the Service.

The Service does not bear any responsibility for the information specified by the User or the Service Provider and the quality of the services provided.

In case of negative feedback on the quality of the provision of services by the Provider, the website copyright holder may respond by blocking the Service Provider.

The site is protected from hacking or unauthorized access by modern software and hardware. However, the site does not guarantee the absence of the risk of interception of data during their transmission.

The Site does not accept payment from Service Users directly, but uses the payment gateway of a bank or payment system for this. In this regard, the site does not bear any responsibility for possible failures related directly to the implementation of payments while on the site of the payment system, as well as for the possible disclosure of information about credit cards, accounts of the User, etc. and so on. Responsibility for receiving and processing (processing) payments is entirely the responsibility of the payment system.